Terms & Conditions

Career Academy LevelUP is a trading name of Career Lab by Helgogaard Consulting, Denmark ("we", "us"). When you buy or book a programme, course, consultation or coaching session through this website, your contract is with Career Lab by Helgogaard Consulting.

Contact: careerlevelupacademy@gmail.com.

By using this website or buying our services you agree to these Terms & Conditions. If you do not agree, please do not use the website or our services.

We offer online career programmes and courses, individual consultations, career coaching and services for leaders and teams. The content, format, language and access period of each product are described on its page at the time of purchase.

Pre-orders give you access to a programme when it launches.

Payments are processed securely by our payment provider, Stripe. We do not see or store your card details.

Prices are shown in DKK. Any applicable VAT is calculated and shown at checkout before you pay.

You must not use the website or our services unlawfully, for fraud or spam, to infringe anyone's intellectual property, or to interfere with the security of the website (for example by spreading malware, probing for weaknesses or scraping content).

All materials from Career Academy LevelUP are for your personal use only. You may not share them or your access with anyone outside the academy, and you may not copy, record, publish, resell, upload or redistribute them in any form, including to colleagues, employers, social media, AI tools or other platforms.

Sessions, workshops and masterminds may not be recorded without our written consent.

Please give accurate information when you buy or book, and keep your login details private.

All materials, including course content, templates, homework, documents, videos, exercises, methods and the Career Academy LevelUP name and logo, are the intellectual property of Career Lab by Helgogaard Consulting and are protected by copyright. Buying a product gives you only a limited, personal, non-transferable and revocable licence to use the materials during the access period. No ownership rights are transferred to you.

If you share or misuse the materials, we may end your access immediately and claim compensation for our loss.

Consultations and coaching sessions are booked through our booking calendar after purchase. If you need to move a session, please let us know at least 24 hours in advance.

A session you miss, or cancel less than 24 hours in advance, counts as delivered.

We do not promise or guarantee any result. This includes a job, interview, promotion, salary, offer, career change, business outcome or personal change. Your results depend on your own effort and decisions, and on factors outside our control, such as the job market and employers' choices.

Our programmes, consultations and coaching are guidance and support. They are not legal, financial, tax, immigration, medical or psychological advice, and coaching is not therapy. You remain fully responsible for your own decisions and actions, and for their consequences.

Client stories and results shown on this website describe individual experiences. They are not typical or promised results.

We treat what you share with us in sessions as confidential. In group sessions and masterminds, you agree to keep what other participants share confidential.

We work hard to keep the website and our programmes available and accurate, but we cannot guarantee that they will be uninterrupted or error-free. We are not responsible for third-party tools we use, such as booking, video call or payment services.

We may suspend or end your access if you materially breach these terms, do not pay, create a security or fraud risk, or repeatedly or seriously break our policies.

To the extent permitted by law, our total liability is limited to the amount you paid for the service in question, and we are not liable for indirect losses such as lost earnings or opportunities. Nothing in these terms limits liability that cannot be limited by law.

We are not liable for decisions you make or actions you take based on our programmes, materials, consultations or coaching.

No refund once you have accessed the materials or once a single session has taken place. For packages with several sessions, if you cancel within 14 days, you pay only for the sessions already held. Before access starts or a session takes place, you can cancel within 14 days. See our Refund Policy for details.

These terms are governed by Danish law. Disputes are handled by the Danish courts, without affecting your rights as a consumer under the law of your country of residence.

We are not responsible for delays or failures caused by events outside our reasonable control, such as illness, technical outages or force majeure. In that case we will offer a new time or a reasonable alternative.

We may update these terms. The version in force when you buy applies to that purchase. If any part of these terms is found invalid, the rest still applies.